Refund and Returns Policy

We strive to ensure that all products delivered to you are in perfect condition. Please read this policy carefully before placing an order.

Returns or replacements are accepted only in cases where the product received is damaged, defective, or incorrect. Any such issue must be reported to us within 24 hours of delivery along with clear photos or an unboxing video for verification.

Due to hygiene and safety reasons, opened, used, or tampered products are not eligible for return or refund. Disposable vapes, e-liquids, nic salts, coils, pods, and other consumable items are strictly non-returnable, unless they are damaged at the time of delivery.

If a return or replacement request is approved, we will arrange for a replacement product or process a refund, depending on product availability. Refunds will be issued to the original payment method used during checkout.

Approved refunds typically take 5–7 working days to reflect in your account, depending on your bank or payment provider. Shipping charges are non-refundable unless the return is due to an error on our part.

Orders once shipped cannot be cancelled. Orders returned due to customer refusal, incorrect address, or failure to accept delivery are not eligible for a refund.

We reserve the right to reject any return or refund request that does not meet the conditions outlined in this policy.

This policy may be updated or modified at any time without prior notice. Any changes will be effective immediately upon being posted on the website.

For any questions or assistance regarding refunds or returns, please contact us through the Contact Us page.